![]() ![]() Confirm there are two entries in Control Panel/ Program and Features. * Try adjusting the resolution, contrast and or brightness controls on the external monitor. A bad video cable (HDMI, DVI, DVI adapter to SVGA) can cause video problems. * Disconnect the video cable attached to the dynadock and the monitor and reconnect it. There may be a button on the monitor/TV to select the video input you have the dynadock connected to. * Verify the monitor is configured to the correct input. No video on the monitor that is attached to the dynadock. * If possible try plugging the monitor to another outlet. * Verify the power cord on the monitor is plugged into the outlet and connected to the external monitor. * Verify the drivers are installed. Go to Program and Features located in Control Panel and confirm both entries shown in Figures 2 and 3 (shown below) are installed on your system. If there are any devices that did not install correctly or are missing, reinstall the dynadock drivers. * Verify that all devises and drivers installed properly. There should be 7 new entries that the dynadock adds to Device Manager. Compare your computers Device Manager to the one seen below in Figure 1 (shown below). * Disconnect the AC Adapter on the dynadock and reconnect it. * Disconnect the USB cable from the dynadock and then from the computer. The blue LED is on but the dynadock is not seen by my computer. * The AC Adapter is plugged into the dynadock and is firmly connected. * The power cord is plugged into the AC Adapter and is firmly connected. * The power cord is plugged into the AC outlet and is firmly connected. If the blue LED is not on, verify the following: There is a blue LED (Power light) in the front of the dynadock. Some issues can be resolved by installing the latest version of the dynadock software. Please click the link at the bottom of to access the latest drivers, or download and install the latest Windows video drivers from the DisplayLink website below: Where can I find Windows 8 drivers for my dynadock?.There are two entries in Program and Features.There are 7 entries in Device Manager (Windows 7).My real-time device (Web camera, microphone, or speakers) does not operate properly when connected to the dynadock.Dynadock does not charge my device (Smart Phone, MP3 Player, Cell Phone, etc.).Why doesn’t the dynadock charge the computer’s battery and power the computer like a traditional port replicator.Audio on the 5.1 audio jacks do not work.There is no sound coming from the external monitor.ATI Catalyst Control Center does not work.Toshiba notebook, when playing a Blu-ray movie on the internal LCD computer the internal LCD is black. ![]() Cannot play a Blu-ray movie on an external monitor attached to the dynadock.Cannot play video some files or DVD movies on a monitor that is attached to the dynadock.Fonts, characters and icons seem to be blurry and fuzzy.Video or game playback is slow or choppy on the external monitor that is connected to the dynadock.External monitor only shows a wall paper background.How do I toggle the display between the monitors / TV I have attached? On a Toshiba laptop, the function keys FN/F5 do not work when I have the dynadock connected to external monitors.The dynadock U3.0 icon does not appear on the Windows Taskbar.No video on the monitor that is attached to the dynadock.The blue LED is on but the dynadock is not seen by my computer.If the blue LED is not on, verify the following There is a blue LED (Power light) in the front of the dynadock.Windows XP and Windows Vista procedures may vary.Ī link to the drivers for all operating systems including Windows 8 are available at the end of this document. The contents below provide possible solutions to common issues and are in reference to Windows 7. Limit the amount of applications you have open at one time to avoid these performance limitations. In such situations, the screen may go black or become unresponsive or there may be no sound from the connected audio device. This type of activity is common when running instant messaging applications. Before you contact Toshiba, please read the troubleshooting advice in this manual, in your computer’s user’s guide and/or in any manuals that came with your optional peripheral devices. Due to USB bandwidth limitations, you may notice performance issues if you are performing several resource-intensive tasks simultaneously (such as playing audio while simultaneously recording audio, transferring large files and using a high-definition web camera). If you need to contact Toshiba, you will find information regarding Toshiba’s services at the end of this document. Some problems are relatively easy to identify and solve however, others may require help from your network administrator or company technical staff. ![]()
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